Unlock powerful automation, productivity & innovation for the public sector
Automate Smarter with
Omni-Channel AI Citizen Services Agent
Transform Public Services with AI-Powered Citizen Engagement
Public sector organisations face growing demand for faster, more accessible, and cost-efficient services often without the resources to match.
Our Omni-Channel AI Citizen Services Agent, powered by Azure AI Voice & Chat, delivers instant, accurate responses across phone and chat, integrates with your existing systems, and meets UK compliance standards. From local councils to healthcare, government departments, and beyond, it enables 24/7 service delivery, reduces routine workloads, and ensures every interaction is consistent, clear, and citizen-focused.
Solution highlight
We Deploy
Virtual AI Agents for Public Services
The public sector organisations are under increasing pressure to deliver faster, more accessible citizen services without adding staff or budget.
Our Omni-Channel AI Citizen Services Agent provides a single, intelligent solution that works across voice and chat, integrates seamlessly into your existing systems, and complies with all UK public sector standards.
We deploy an AI-powered agent built on Azure AI Voice & Chat, connected to your workflows, and driven by a unified knowledge base for both phone and webchat. It’s configured with your processes, language, and escalation rules, ensuring relevance and accuracy from day one.
You’ll deliver 24/7 resident service with fewer transfers, shorter queues, and freed-up officer capacity without replacing human jobs. This improves service quality, operational efficiency, and citizen satisfaction.
Always-On Citizen Service
Provide round-the-clock assistance via phone and webchat, ensuring citizens can access services whenever they need them.
Unified Voice & Chat Experience
Maintain a single, consistent knowledge base for both channels, reducing duplication and improving accuracy across all interactions.
Rapid Issue Resolution
Instantly answer FAQs, resolve simple requests, and route urgent cases to the right team without delays and inaccuracies.
Tailored to Your Policies
Configure tone, escalation rules, and accessibility features to meet organisational standards and
citizen needs.
Secure & Compliant
Operates on Microsoft Azure UK datacentres, meeting GDPR, NCSC, and WCAG accessibility compliance requirements.
Scalable Roll-Out
Start with high-demand services, measure results, and expand AI coverage across departments
at your pace.
Cost Savings
Do More With Less
Lower Call Costs
Reduce high-volume enquiries through automation.
Staff Efficiency
Free skilled teams for complex work.
Fewer Transfers
Minimise wasted time and repeat handling.
Resource Optimisation
Handle more queries without extra headcount.
Faster Resolution
Shorter queues mean reduced operational overheads.
Scalable Rollout
Start small, expand without large upfront costs.
Ready to modernise your organisations engagement?